Don't forget to check out IntoMobile.com for news, information, and analysis on the latest mobile phones and mobile technology

Cell Phone Forums
IntoMobile Cell Phone Forums > Carrier Discussion > Virgin Mobile > My virgin mobile phone was stolen. About buying a new cheap one...?

My virgin mobile phone was stolen. About buying a new cheap one...?

This is a discussion on My virgin mobile phone was stolen. About buying a new cheap one...? within the Virgin Mobile forums, part of the Carrier Discussion category; When I first suspended my account it took me to a page where I could buy the xtc for 59.99. ...

Reply

 

LinkBack Thread Tools Display Modes
  #1  
Old 4 Weeks Ago
Contributing Member
 
Join Date: May 20th, 2009
Posts: 5
[?] Rashelle is on a distinguished road
[?] Rashelle RSS Feed
Default My virgin mobile phone was stolen. About buying a new cheap one...?

When I first suspended my account it took me to a page where I could buy the xtc for 59.99. Refurbished I think. But now I can't access that page.
When I log into my account it says I found my phone, Swap phones, and shop for a new phone.
There are links for all of those above. Which one do I press to buy a phone at the reduced price again?!
For swap phones, it says it will turn my account back on and not do do this unless I found my phone or are about to switch Is that what I need?
I tried shop for a new phone but it just logs me out and says you are logged out. Thank you.
WHICH ONE DO I CLICK?

Thanks. I tried customer service but she had no idea what I was talking about.
Help would be appreciated FROM SOMEONE THAT'S DONE THIS BEFORE. Thank you!
Reply With Quote
  #2  
Old 4 Weeks Ago
Senior Member
 
Join Date: August 19th, 2009
Posts: 136
SA_VirginMobile is on a distinguished road
SA_VirginMobile RSS Feed
Default

Rashelle,

There's a few very easy things you can do to resolve this issue.
  1. Virgin Mobile has a phone replacement program. Just call 888-322-1122 and tell them that your phone was stolen and would like to participate in the phone replacement program. I believe they will try to set you up with a phone identical to the one you lost, or cheaper.
  2. Or, another very easy thing to do is buy a new phone. You can buy Virgin Mobile (NYSE: VM) phones at Best Buy, Wal-Mart, Target and Radio Shack. You can also buy a phone at our website. Just log in to your account, select phones at the top of the page and you should be able to purchase a new phone directly from us.
I hope this helps!

SA @ Virgin Mobile
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On



All times are GMT -7. The time now is 11:18 AM.